Returns & Refund Policy-Samrat Woods
At Samrat Woods, we take pride in delivering handcrafted wooden décor products made with care and attention to detail. If you are not completely satisfied with your purchase, we’re here to help.
Returns
We accept returns within 7 days of delivery. To be eligible for a return:
- The item must be unused and in its original condition
- The product must be returned in its original packaging
- Proof of purchase (order confirmation) is required
Items that are custom-made, personalized, or made-to-order are not eligible for return, unless they arrive damaged or defective.
Damaged or Defective Products
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:
- Order number
- Clear photos of the product
- Photos of the packaging
Once verified, we will offer a replacement or full refund at no additional cost.
Non-Returnable Items
The following items cannot be returned:
- Customized or personalized products
- Items purchased on clearance or final sale
- Used or damaged items (not due to our fault)
Refunds
Once we receive and inspect your returned item:
- We will notify you about approval or rejection of your refund
- If approved, the refund will be processed within 5–7 business days
- The amount will be credited to your original payment method
For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or UPI.
Return Shipping
- If the return is due to our error (damaged, defective, wrong item), we will cover return shipping
- If the return is due to customer preference, return shipping charges will be borne by the customer
Cancellation Policy
Orders can be cancelled within 12 hours of placing the order. Once shipped, orders cannot be cancelled.
Contact Us
For return or refund requests, feel free to contact us:
📧 Email: support@samratwoods.com
💬 WhatsApp: +91-XXXXXXXXXX
⏱️ Response Time: Within 24 hours
We’re happy to assist you and ensure a smooth experience with Samrat Woods.